FAQ

How do I place an order?

To purchase any product(s), choose your size on the product page, click ‘Add to cart’ to confirm your selection. To submit your order, select the green ‘Checkout’ button and follow the quick & easy checkout process. Once your order has been placed, within a few minutes you will receive an e-mail with your order number and summary.

Why create an account and how to create it?

Your account is a protected area that allows you to view the summary of your orders and modify your personal data. To create an account, go to the "My Account" section and fill out the form provided for this purpose. After validating your account online, you will receive a confirmation email concerning your registration. You have now access to your orders history, your orders status, and your invoices.

How do I know if my order is confirmed?

After validating your order online, you will receive a confirmation email that sums up your order and your shipping address. If you do not receive the email in your inbox, please check your SPAM section. You can also check your order status on your customer account in the « My Orders » section.

How long will it take to process my order?

We process orders daily (excluding weekends and holidays) and we aim to process and dispatch all orders within 24 hours, subject to payment authorization. We will send you an “order dispatched” e-mail with the tracking number to keep you informed once your order has been shipped and to be able to follow up.

How can I pay?

You can pay for your order using a credit card, debit card, Paypal or Apple Pay. Please choose your payment option on the 'payment information' page. On the 'confirmation' page you can choose the card you would like to use (VISA, MasterCard).

Is it safe to order online?

Our website uses the latest encryption technology to ensure that your card details stay safe & secure as you shop. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone was able to intercept it.

From which countries is it possible to order?

Centre Commercial delivers all over the world!

What are the offered delivery methods?

Standard delivery Centre Commercial offers deliveries with Colissimo for France, Europe and International. For any order placed from Monday to Friday before 11:30, the order will be delivered the same day. After 11:30, the order will be delivered the next day. Withdrawal in shop It is also possible to withdraw the order directly in our shop at 2, rue de Marseille in the tenth district of Paris from 11am to 20h when you receive an email informing you that your order has been prepared and is ready for the withdrawal at the shop.

Are there shipping costs?

In France Shipping costs are up to 8 euros per order. From 100 euros of purchase, the shipping cost are offered. In Europe Shipping costs are up to 15 euros per order. From 150 euros of purchase, the shipping cost are offered. International countries Shipping costs are up to 25 euros per order. From 250 euros of purchase, the shipping cost are offered.

What are the delivery times?

In France: 2 to 3 working days from the expedition. In Europe abroad: 5 to 8 working days after the expedition.

When is my package shipped?

We transmit to our preparation team your order as soon as it is validated. We then deliver your package to the carrier in the middle of the day so that it is delivered to you as soon as possible. Any order placed before 11:30 am is prepared and shipped the same day. Orders placed after 11:30 are shipped the next day, except Saturdays, Sundays and holidays.

How to track my package?

We will send you an e-mail as soon as your package is shipped with a tracking number allowing you to track the delivery of your package on the site www.colissimo.fr. Sometimes Colissimo requires a 24h timeframe to update the information.

What happens if I am not at home at the time of delivery?

In case you have chosen Colissimo the package is delivered to your address. If you are not at home during the passage of the postman or the deliveryman, a notice of passage is deposited in your mailbox. This form indicates the post office where you can pick up the package. You must go to the post office indicated with the notice of passage and a piece of identification to be allowed to pick it up.

Can I ship to a place other than my home?

Your account allows you to register multiple delivery addresses. You can choose to have it delivered to your place, your workplace or wherever you prefer.

I did not receive my package ... What do I do?

The Colissimo “suivi” is delivered by La Poste in 2 to 3 working days. In order to have a successful delivery a signature is required. First, please check that the delivery address you provided is correct. The orders with invalid addresses are likely to come back to us and cause a re-delivery delay. If you have not received your Colissimo followed after 5 days and no notice has been deposited: check the status of your package on the website www.colissimo.fr or contact us on customers@centrecommercial.cc .If the package has been lost during the delivery, please contact our Customer Service quickly. However, if the package was delivered at the right address, we cannot be held responsible for the lost or the theft of the package.

I have chosen to retrieve my order in store, when can I come collect it?

The preparation of your order is made on the same day, except for weekends and national holidays, when the order is made before 11:30am. In a period of sale and promotions, which can get very busy for our team, the order preparation may be delayed to the next day. Please wait for the email confirming your order’s availability before coming into the store to collect it as it will only be ready when you are notified. The shop Centre Commercial 2, rue de Marseille, 75010, Paris, is open from 11h to 20h.

How to return an item?

You can either go to one of our Parisian shops for an exchange or a refund or you send your package by post back to us. Please return your order within 15 days after delivery. Only the items in their original condition and packaging, with the filled up “return request”, are accepted. If stocks allow an exchange, we will resend your new order within 5 to 8 days after receipt of your return. For the refund, we will re-credit your bank account with the amount of the returned item within 5 to 8 days after receiving your return. For any refund request, shipping costs will be deducted from the final amount of the refund.

How long do I have to return an item?

You have 15 days to return it to us after receipt of your package.

Who pays for the return costs?

For France and for any item, except on sale or from the ‘outlet’ items, return shipping is available and offered. A prepaid Colissimo label is included in your package. For Europe and International orders, the returns costs are your responsibility. Please note that only items returned in new condition and in their original packaging, accompanied by the "return request" duly completed, will be accepted.

How can I change my order?

Please contact us as soon as possible via customers@centrecommercial.cc

What should I do if an item is defective?

We proceed to a meticulous control of our items, if one of them is defective please contact our Customer Service as soon as possible. Please do not forget to mention the reference of the order and include photos of the product in the email sent to customers@centrecommercial.cc

How to know if an article is available?

The products presented at Centre Commercial correspond to our availabilities. However, it may happen that a model is out of stock in your size or that an available display item is no longer in stock due to a computer error. You will then be informed as soon as possible; your order will be canceled, and you will be refunded.

How do I use my Gift Card or my store credit?

The amount of your gift card or your store credit is already integrated to your customer account. You only must select at checkout, if you would like to use the amount available completely or only a part of it. You can also combine gift cards and your credit card at the checkout.

Centre Commercial Privacy Policy

Centre Commercial keeps some of your data safe for your needs. We use your personal information to enhance your customer experience while protecting your data. We protect 100% the confidential data of our customers as well as those of our visitors.

How do we use your contact information and your name?

Your identity and your mailing addresses and emails are necessary to send you your orders. This information is also useful to send you information by mail (updates of your order, delivery information ...). Your contact information is needed to detect fraud and protect you from it.

Your payment information:

We pay full attention to security issues regarding Internet payment. The banking data is processed and stored solely by HSBC and is never in the possession of the Shopping Center.

How do we use your contact history?

We need your contact information to provide you with the best possible service and to help our Customer Service.

How do we use your purchase history?

We need your purchase history to manage returns and requests for assistance to provide you with the best possible service and meet all your requests.

Sharing your information:

Centre Commercial does not sell your personal information to third parties (including your name, address, e-mail or credit card information). In order to offer you the best possible service, we share your data with the companies that take care of your order such as:

— Order pickers, delivery companies and payment providers

— The professionals responsible for running our site (digital partners)

— Police Authorities and Fraud Agencies Help Us Prevent Fraud

Cookies:

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identify your computer and allow the site to recall your personal settings.

Newsletters:

In case you have authorized us to do so, we will send you newsletters by e-mail to keep you informed of our news and make you discover new articles.

How to stop newsletters?

You can stop receiving our newsletters as soon as you want.

To do this, simply click on « unsubscribe » at the bottom of the newsletter that you received by e-mail.

Once done, we update your profile to make sure you will not receive newsletters.

Keeping your information:

We keep your information for the life of your account. From 3 years of inactivity on your account, we will proceed to the deletion of your account and your personal information. Your information is also kept for legal or regulatory obligations, to settle disputes, to prevent fraud and abuse, or to apply our terms and conditions.

Your rights :

You have rights to your personal information. Here are the rights you have on this subject. First and foremost, you have the right to have access to the personal information we hold about you and you have the right to be informed of how we use this information. In the event that we have false information about you, you can change your personal information as soon as you want directly in your account. You have the right to ask us to delete your personal information or to stop using it in certain circumstances. You can stop receiving newsletters as soon as you want (just click on "unsubscribe" at the bottom of the newsletter you have received by e-mail). Finally, in case of difficulty in the exercise of your rights, you have the right to address the National Commission of computing and freedoms in France.

If you have any questions or wish to comment on this information, please do not hesitate to contact us.

You can contact us at the following address:

customers@centrecommercial.cc