FAQ

 

How do I place an order?


To purchase any product(s), choose your size on the product page, click ‘Add to basket’ to confirm your selection. To submit your order, select the green ‘Checkout’ button and follow the quick & easy checkout process. Once your order has been placed, within a few minutes you will receive an e-mail with your order number and summary.

 

How do I know if my order has been taken into account?


Within a few minutes of placing your order, you will receive a confirmation email with the details of your order. At any time, you can check the status of your order by selecting "My Orders" within your account area.

 

How long will it take to process my order?


We process orders daily (excluding week end and holidays) and we aim to process and dispatch all orders within 24 hours, subject to payment authorisation. We will send you an “order dispatched” e-mail to confirm once your order has been shipped.

 

How can I pay?


You can pay for your order using a credit card, debit card or Paypal.
At the 'payment information' page, please choose your payment option.
On the 'confirmation' page you can choose the card you would like to use (VISA, MasterCard). 

 

Is it safe to order online?


Our website uses the latest encryption technology to ensure that your card details stay safe & secure as you shop. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone was able to intercept it.

 

What is your privacy policy?


Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes. When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers.

Centre Commercial complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential. In order to serve you most efficiently, reputable third-party banking and distribution institutions handle our credit card transactions and order fulfillment. They receive the information needed to verify and authorize your payment card and to process your order. All such organizations are under strict obligation to keep your personal information private.

 

Do you ship to my country?


Centre Commercial ships worldwide.

We offer FREE SHIPPING in France for all baskets over 60 euros.
We offer FREE SHIPPING to our international customers for all baskets over 150 euros.

Unfortunately at this time we are unable to ship to the following countries:
French Overseas Departments and Territories / DOM-TOM:
Guadeloupe, Martinique, Reunion, Mayotte, French Guiana, The Comoros, New Caledonia, French Polynesia, Saint Pierre & Miquelon, Somalis, The French Southern and Antarctic Lands 

 

 

What are your delivery charges?

 

Country / Region Baskets €150 and over  Below €150 Shipping Cost
Germany, Belgium, The Netherlands & Luxembourg Free Shipping 10 euros
Rest Of Europe (inc. UK & Scandinavia)  Free Shipping 10 euros
USA & Canada
Free Shipping 25 euros
Rest Of World (inc. Australia & Japan) Free Shipping 30 euros

 

What are the different delivery options?

 
Colissimo post service

Colissimo is the name of a registered parcel delivery service offered to the public by La Poste. All parcels are fully insured, trackable and require a signature on delivery. 


Bicycle delivery within Paris

We offer same-day bicycle delivery within Paris for 10 euros. All orders placed on week days before 11:30 am will be delivered the same day. Otherwise, the order will be delivered the next working day.


Collect from our store


It is possible to pick up the order directly from Centre Commercial's shop at 2 rue de Marseille in the tenth district in Paris form 11am to 8pm as soon as you received an email confirmation for picking.


 How will I know if my order has been shipped?


Orders are dispatched daily from Monday to Friday. As soon as your order has been dispatched, you will receive a confirmation email from us it will contain your parcel tracking number.

 

How long will my delivery take?


From the time of dispatch, average delivery times are as follows:

2 to 3 days for France shipping
5 to 10 days for International shipping

*The above times are to be used as general guidelines only, deliveries can occasionally take longer due to factors beyond our control, such as customs delays or national holidays.

 

Can I track my order?


As soon as your order is dispatched we will send you an email to confirm that it’s on its way. You can track your order at Colissimo : www.colissimo.fr

 

Can I choose a different address than home?


You are able to specify an alternate address for delivery, your personal account ables you to choose severals shipping adresses.

 

What if I'm not home?


If you’re not home to sign for your parcel, Colissimo will leave a card to say a delivery was attempted whilst you were away. This card will detail the post office nearby that your parcel has been taken to for you to collect.


What is your returns policy?


Centre Commercial unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. 

However, if you are unhappy with your goods we will be happy to offer an exchange or refund, provided they are returned within 15 days of receipt of your order, unworn, complete with all original tags, and in original and resalable condition.

Are returns free?

Within France yes, returns are free on full price purchases (excluding sale items).

Unfortunately we are unable to offer free returns on international orders and customers are responsible for the costs of returning their order.

We strongly advise that you return to us using a registered, trackable service, with the products fully insured, in the event that the parcel should get lost.  

 

How do I return my item(s)?


If you would like to return any items from your order, please return us your item(s) unworn, complete with all original tags, and in original and resalable condition in the original box if possible.
Include your return receipt and a brief note to explain the reason for return, your exchange details or refund request.
Please send your return to :
Centre Commercial
2 rue de Marseille
75010 Paris
FRANCE 

 

 

 

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CENTRE COMMERCIAL'S Privacy Policy

 


CENTRE COMMERCIAL keeps some of your personal information in a secure way for specific reasons. All of which concern you.

We use this personal information to upgrade your user experience on our e-shop while protecting your data.

At CENTRE COMMERCIAL, we protect 100% of our customers’ confidential information as well as those of our visitors.


 

How do we use your contact details and your name?


We need your identity, your postal address and your e-mail address to have your order delivered.

This information helps us sending you useful information by e-mail: order upgrades, delivery information... 
Your contact information is also important as it helps us detecting frauds to protect you against them.

 

Your payment information : 


We pay a very special attention to the issues of security concerning online payments. 
Your bank information is treated and stocked only by our bank: HSBC and are never in the hands of VEJA.

 

How do we use your contact history?


We need your contact details to provide you with the best customer service and to give you all the help you need.

 

How do we use your buying history?


 We need your buying history to deal with returns but also to provide you with the best customer service to give you all the help you need in case you need assistance.

 

Sharing your information : 


CENTRE COMMERCIAL does not sell your personal information (nor your name, postal address, e-mail address or bank details)

In order to provide you with the best service available, we share your data with the companies which take care of your order such as:
 - Order packers, delivery companies as well as the payment providers
 - The people in charge of making our e-shop work, as well as police authorities and fraud prevention agencies

 

Newsletters : 


In the case you authorize us to do so, we will send you newsletters by e-mail in order to keep you informed of our news and to make you discover our new products.

 

How to stop receiving newsletters from us?


You can stop receiving our newsletters whenever you want to.
To do so, all you need to do is click on the “unsubscribe” link at the bottom of every newsletter you receive from us.
Once it’s done, we will update your profile to make sure that you won’t get them anymore.

 

Keeping your information : 


We keep your personal information as long as your account exists. 
After 3 years of inactivity on your account, we will delete it as well as your personal information.

We use this information to comply with legal and regulatory obligations as well as to resolve disputes, prevent frauds and abuses or implement our terms and conditions.

 

 Your rights : 


You have many rights concerning your personal information. Here is a list of these rights:
Firstly, you have the right to access the personal information that we may have on you and you have the right to be informed on how we use it.

In the case we have any 0 information on you, you can correct it by logging in on your account.

You have the right to ask us to delete your personal information or to stop using it in certain occasions.

You have the right to file a complaint to your national data protection regulator.

 

If you have any questions or if you wish to give us feedback on this information, please don’t hesitate to contact us;

You can contact us at the following address : customers@centrecommercial.cc

 


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